Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Quality Coach in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Quality Coach on our team, you will:

• Monitoring and reporting on team quality performance metrics
• Providing individual feedback and coaching to agents to enhance their effectiveness and motivation
• Inspiring and encouraging team members to reach and exceed performance goals
• Collecting, analyzing, and presenting key performance data to internal stakeholders and clients to drive service improvement
• Preparing and delivering reports to management as required
• Leading onboarding and training sessions for new team members
• Coordinating and delivering both technical and soft-skills training programs
• Developing and maintaining tools to manage training schedules, materials, and operational manuals
• Identifying skill gaps in agents and communicating improvement areas to Supervisors and Project Managers
• Designing comprehensive training materials, including manuals, handouts, and interactive exercises
• Setting up and managing the training environment, including IT equipment and resources

Your qualifications

Concentrix is a great match if you:

• Are a native speaker or highly proficient in Dutch or German, with advanced English skills
• Have a solid understanding of CRM systems, either as a front-end user or from a back-end data perspective
• Can actively listen and accurately identify customer needs
• Possess a general understanding of service call management systems
• Are comfortable working with IT platforms, tools, and applications such as MS Windows, MS Office, and internet configuration
• Demonstrate strong team-building skills, with the ability to motivate and inspire colleagues
• Communicate effectively, both in writing and verbally, with confident presentation skills
• Are highly organized and capable of managing tasks and time efficiently
• Are proactive, communicative, and thrive in collaborative, team-oriented environments

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle

• Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00
• Salary 22 400 euros gross/year + up to 3000 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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