Job offers found for English and 1 other languages
572 job offers found
Job offers found for English and 1 other languages
572 job offers found
DESCRIPTION
About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
About the Role
We are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider.
You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries.
Key Responsibilities:
Handle inbound customer inquiries via phone, email, chat, and other supported channels
Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Accurately document customer interactions and follow established processes and procedures
Provide professional, clear, and empathetic support in every interaction
REQUIREMENTS
What We’re Looking For:
Must-have:
Danish – C1 level
English – B2 level
Undergraduate, graduate, postgraduate education or equivalent
Strong verbal and written communication skills
Good computer skills and ability to work with multiple systems
Availability to work Monday to Friday, 10:00–17:00
Nice-to-have:
Previous experience in customer service, BPO, telecommunications, or a similar environment
Experience working with CRM or ticketing systems
Strong problem-solving skills and a customer-focused mindset
OFFER
What You’ll Get:
Compensation & Benefits:
Competitive salary and performance-based bonuses
Additional health insurance
Food vouchers
Paid training and onboarding
Relocation support for eligible candidates moving to Sofia - €1,000 gross (international relocation) or € 500 gross (internal relocation) +21 days of paid accommodation.
Work Environment:
Onsite from our Sofia office
Rotational shift schedule based on operational requirements
Voice and non-voice customer support
Growth & Development
You will receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment.
Ready to Apply?
Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.