Spanish-Speaking Customer Service Representative (Remote)

• Performance Bonus: Up to 10% of your gross salary after your first 3 months, based on KPIs

• Signing Bonus: €2,000 paid over 12 months:

Start Date: 14 July

Languages Required: Spanish (C2) and English (B2)

Join Our Team!

Are you fluent in Spanish and looking to build your career with an international company? We are looking for motivated and customer-focused individuals to join our Customer Service team, supporting a global leader in the medical devices industry.

No previous customer service experience? No problem! We provide comprehensive training to help you succeed.

Salary & Bonuses

• Gross Monthly Salary: €1,482.75

• Performance Bonus: Up to 10% of your gross salary after your first 3 months, based on KPIs

• Signing Bonus: €2,000 paid over 12 months:

o €500

o €300

o €300

o €100 per month for the remaining 9 months

• Monthly salary payments

Benefits

• Meal allowance of €80–€100 per month (based on days worked)

• Private health insurance through Generali

• Multisport and/or Coolfit card

• Access to an online learning platform

• Remote work from anywhere in Bulgaria

Relocation Support

If you're relocating to Bulgaria, we offer:

• Reimbursement of transport costs

• Accommodation allowance of €260 per month for the first 3 months

Your Responsibilities

• Provide technical support to customers using medical devices.

• Troubleshoot product and device-related issues.

• Guide customers on product features and functionality.

• Coordinate repair and replacement processes when required.

• Deliver exceptional customer service via phone, email, or chat.

• Accurately document customer interactions while following company procedures and compliance standards.

• Operating Hours: Monday-Friday 10:00–18:30

• No weekend work

• Fluency in Spanish (C2) and English (B2).

• Excellent communication and problem-solving skills.

• Customer-focused attitude with a willingness to learn.

• Previous customer service, technical support, or call centre experience is an advantage, but not essential.

• Performance Bonus: Up to 10% of your gross salary after your first 3 months, based on KPIs

• Signing Bonus: €2,000 paid over 12 months:

o €500

o €300

o €300

o €100 per month for the remaining 9 months

• Monthly salary payments

Benefits

• Meal allowance of €80–€100 per month (based on days worked)

• Private health insurance through Generali

• Multisport and/or Coolfit card

• Access to an online learning platform

• Remote work from anywhere in Bulgaria

Relocation Support

If you're relocating to Bulgaria, we offer:

• Reimbursement of transport costs

• Accommodation allowance of €260 per month for the first 3 months