Relocation package

Included

Company

Concentrix Greece

Employment type

Part time

Experience

Entry level

DESCRIPTION

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Romanian.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

Manage inbound calls, emails, or live chats

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team targets and call-handling quotas

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Requirements:

Proven customer support experience or experience as a client service representative

Fluent in Romanian

Good level of English

Strong focus on customer needs and understanding of how customers can behave

Strong communication, problem-solving, and active listening skills

Strong written skills

Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

Sense of ownership and pride in your performance and its impact on the company’s success

What we offer:

Full Relocation Support (including flights, accommodation & transportation)

Indefinite contract

Competitive remuneration package (14 Salaries/year)

10% monthly performance bonus

Daily meal voucher in Up Hellas Mastercard

Private health insurance + Dental Care

Opportunities for international Career through the Concentrix International Mobility program

Employee events

Free gym, well-being activities, and a rooftop cinema with Acropolis views

Enjoy your lunch break at our brand new corporate cafeteria

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.