DESCRIPTION
Polish Speaking Operations Customer Expert / T3 Developer Support Agent
Location: Lisbon (Oeiras), Portugal
Compensation: €1,050/month + free accommodation (or €1,306/month without housing)
Role Summary:
Join the Application Developer Support team of a leading tech company, where you will deliver advanced technical and policy-related assistance to developers via email and chat. You will handle escalations, interpret and communicate complex platform issues, and ensure developers receive clear, policy-compliant resolutions—always with a focus on empathy and technical precision.
Key Responsibilities:
- Handle developer escalations and appeals regarding app policy enforcement.
- Translate technical and policy content into clear, actionable communication.
- Investigate and resolve issues involving APIs, APKs, Bootloader, NFC, Doze mode, and related mobile technologies.
- Proofread and maintain developer-facing documentation to high editorial standards.
- Collaborate with internal teams to address and resolve complex developer concerns.
- Stay current with platform policies, tools, and certification requirements.
Qualifications:
- 1–2 years in technical support or developer relations.
- BA/BS degree or equivalent practical experience.
- Strong analytical, communication, and troubleshooting skills.
- Familiarity with Google developer platforms and app policy ecosystems.
- Proficiency in written and spoken English and Polish.
Preferred Soft Skills:
- Team-oriented with excellent collaboration abilities.
- Strong organizational and multitasking capabilities.
- Empathetic communicator focused on user satisfaction.
OFFER
€12k - 16k per year
