DESCRIPTION
Are you passionate about delivering premium service and making the impossible happen for clients?
This is your chance to join a stable, international in-house company in Lisbon, working from the iconic Avenida da Liberdade, while supporting high-end customers of a prestigious European brand.
Our client is a company specialized in concierge services for premium brands, offering personalized assistance to exclusive cardholders. You will become part of a professional, service-driven environment where quality, reliability and personality truly matter.
The Role:
- Handling inbound VIP client requests via phone, email, and chat in both German and English
- Organizing tailor-made travel arrangements and exclusive reservations
- Advising clients on luxury restaurants, events, shopping, and cultural experiences
- Managing urgent or complex cases while maintaining discretion and efficiency
- Providing a consistently high standard of personalized service from initial request to resolution
What you bring to the role:
- Native or near-native German level and strong English skills
- Experience in customer service, hospitality, travel, or luxury service environments
- Excellent written and verbal communication skills
- Calm and reliable approach, even in high-expectation situations
- Strong organizational skills, adaptability, and attention to detail
- You already have the NIF number
What’s in it for you?
- Permanent contract with a 3-month probation period
- 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to SaturdayGross salary of 21.500€, paid over 14 months
- Attractive performance bonus paid quarterly
- Hybrid work model after 3 months
- Meal voucher card: €8 net per worked day
- 30€ monthly transport allowance
- Full health insurance coverage including dental and optical coverage after 6 months
- 3 weeks of training + 3 weeks of nesting, fully supported
