DESCRIPTION
- Provide Italian-language technical support via phone, chat and email for our partner brands, acting as the first point of contact for consumers.
- Welcome customers politely, listen to their needs and provide accurate information and effective solutions related to their appliances and digital products.
- Identify and maximize sales opportunities by advising customers on additional services or products that meet their needs.
- Execute daily operational support duties such as troubleshooting technical issues, updating case notes and coordinating with other teams to ensure timely resolutions.
- Drive continuous improvement by sharing feedback and best practices with colleagues and participating in training sessions.
- Represent the company professionally at all times and contribute to a positive customer experience.
REQUIREMENTS
- Native-level Italian (C2) with good English skills (B2) to communicate internally and with colleagues.
- High school diploma or higher education in marketing, business or a related field; experience with digital marketing is a strong asset.
- Previous experience in customer service or technical support; ability to troubleshoot issues and understand product features.
- Excellent communication and problem-solving skills; ability to identify sales opportunities and support customers patiently and professionally.
- Customer-focused, proactive and collaborative team player who can work in a structured environment and maintain confidentiality.
- Possession of an EU passport or valid residence permit for Portugal and willingness to relocate to Lisbon.
OFFER
- Competitive salary with performance bonus and shift allowances.
- Relocation package including flight reimbursement and assistance with paperwork.
- Optional shared accommodation in Lisbon at approximately €280 per month and travel expenses covered after probation.
- Private health insurance, including a dental plan, and other employee benefits.
- Paid training and continuous career development with opportunities to grow internationally.
- Work in an international, multicultural environment with modern facilities and a supportive team culture.
