German Team Leader Collection Department

You will:

- manage the Collection team (30 people)

- do coaching, feedback sessions, development plans to improve performances

- manage the team schedule and workload

- monitor KPIs, create reports, analyze trends and process improvements

- guarantee respect of policies, escalate issues professionally

- collaborate with internal departments to resolve complex issues and improve overall service

- work closely with other team leaders to align strategies and share best practices.

- promote a positive team culture focused on accountability, engagement, and continuous learning

What we are looking for:

- proven Experience Leading Teams of 20+ Employees, ideally in Call Centre Environments

- a background in Financial Services or Related Industries

- ability to Motivate and Develop Teams through Coaching and Performance Management.

- proficiency in MS Office and Experience Working with CRM or Collections Software

- clean criminal record

Working hours: Mon-Fri 9am-6pm

Health insurance

Free fruit, bread and other breakfast items available at all times in the staff kitchen, they organize Friday afterwork drinks  and a lot of other events to be together (christmas, halloween party, gatherings with the team...)