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DESCRIPTION
Would you like to start an international career in Bulgaria? We are looking for motivated and service-oriented German-speaking candidates to join our client’s growing teams in Sofia across Customer Service, Technical Support, and Content Moderation roles.
Join an international work environment where you can develop your communication and problem-solving skills while supporting global customers and digital platforms. Receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia.
About the company
Our client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.
What will you do?
Provide professional customer support via phone, email, and chat
Assist customers with product-related questions and account inquiries
Troubleshoot technical issues and guide users through solutions
Escalate complex cases to relevant internal departments
Review and moderate online content according to company policies
Ensure that platform content complies with community and safety standards
Handle sensitive content with professionalism and accuracy
Maintain high-quality service standards and customer satisfaction
Collaborate with international teams in a fast-paced environment
Document interactions and follow internal processes accurately
About Sofia
Sofia is a vibrant and affordable European capital offering a unique combination of modern city life and rich cultural heritage. With excellent nightlife, beautiful mountain surroundings, low living costs, and a growing international community, Sofia is an ideal destination for professionals looking to start an international experience abroad.
REQUIREMENTS
Candidate profile
- Fluent in German and English
- Strong communication and interpersonal skills
- Good technical understanding and problem-solving abilities
- Ability to work independently and as part of a team
- Comfortable working in a multicultural and dynamic environment
- Detail-oriented with strong analytical skills
- Previous experience in customer support, technical support, or content moderation is an advantage
- Able to handle sensitive or repetitive content professionally
- Flexible and adaptable mindset
- Motivated to relocate and build an international career
OFFER
Employer offers
- Competitive salary package and performance bonuses
- Relocation bonus of €1,500 gross to support relocation and initial rental costs
- 21 days of company-provided accommodation upon arrival
- Support with finding long-term housing
- Paid training and continuous professional development
- International and multicultural working environment
- Career progression opportunities within the company
- Modern office facilities in Sofia
- Private health insurance and additional benefits
- Social events and team-building activities
- Full-time employment contract
SKILLS
Content Moderation
Problem-Solving And Interpersonal Abilities
Excellent Written And Communication Skills
Fluent In German
Customer Oriented
ARE YOU THE PERFECT CANDIDATE?
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