DESCRIPTION
- Answer customer questions by phone, email, or chat
- Support premium members with their issues
- Find out what the customer’s problem is and guide them to a solution
- Record what you did and mark the case (for example, if it’s a bug or a common issue)
- Typical tasks: help with account problems, solve video playback errors, or fix uploading issues
- Provide basic troubleshooting in a clear and friendly way
REQUIREMENTS
You can appy for a senior position, if you have at least 12 months of Customer Support experience. within Contact Center to be considered a Senior Agent.
With less experience you can apply for a Junior Agent position.
OFFER
Private health insurance (with dental and family plan), Life insurance and free portuguese classes.
Relocation Package: Assistance with all necessary documents and a €2,500 reimbursement for relocation costs, paid with the first salary.
SKILLS
Good Communication Skills
Good It Skills
Proactive Teamplayer
Highly motivated and ambitious
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
