German Customer Service Representative | Lisbon

We are seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery.

Responsabilities:

☑Coordinate with employees to ensure timely acceptance and execution of services

☑Assist customers during onboarding, ensuring accurate information collection

☑Address and troubleshoot service execution issues, such as accessibility challenges

☑Manage and process customer feedback, damages, and quality concerns

☑Handle employee absences in line with established guidelines

☑Ensure customers' payment information is current and accurate

☑Respond to employee inquiries regarding contracts and payroll matters

☑Provide performance feedback to employees, escalating issues when necessary

☑Initiate contract changes for employees as required

☑Participate in planning and executing events for employees and customers

☑Conduct regular calls to employees and clients to ensure service quality and gather feedback

☑Ambitious, committed, and focused on self-improvement

☑Exceptional interpersonal and communication skills

☑Excellent telephone etiquette and client relationship management

☑Competitive package

☑An opportunity to be part of a dynamic, international team

☑A role in a growing company with potential for career advancement

☑A supportive work environment that values collaboration and innovation