DESCRIPTION
Join an international customer experience company in sunny Lisbon and work on behalf of one of the world’s leading social media platforms.
You will become part of a multicultural team supporting content creators, influencers, and business customers. This is an excellent opportunity to develop your digital customer service skills while living and working in Portugal.
- Support content creators and influencers across different social media platforms.
- Handle subscription management, account management, and technical troubleshooting.
- Respond to new and existing business customers by phone, email, and live chat.
- Make outbound callbacks and proactively contact customers who previously requested support.
- Assist customers after they have independently purchased services.
- Identify effective solutions using the company’s internal knowledge base.
- Provide professional, accurate, and friendly customer service.
- Focus exclusively on customer support—this is not a sales position.
REQUIREMENTS
- You are fluent in German, both spoken and written.
- You have a good command of English, as the training and internal communication will be in English.
- You have excellent communication and problem-solving skills.
- You are comfortable using social media platforms and digital tools.
- You are customer-focused, proactive, and able to work independently.
- You are available to work rotating shifts from Monday to Sunday between 08:00 and 24:00.
- You are willing to work fully on-site in Lisbon.
- You are eligible to complete the required background and reference checks.
OFFER
- Portuguese employment contract with long-term career opportunities.
- Paid training lasting approximately two weeks.
- Private health insurance from the beginning of your employment contract.
- 22 paid holiday days per year.
- Meal allowance of €7.00 per working day.
- Monthly performance bonus of up to €100.00.
- Monthly gross package of up to €1,574.67 without company accommodation.
- Accommodation option in a shared company apartment for eligible international candidates.
- Airport pickup and administrative support when relocating to Portugal.
- Reimbursement of your flight to Portugal.
- One annual flight to your home country.
- Free Portuguese language courses and leisure activities.
- Modern office in Lisbon with convenient access to public transport.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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