English-Speaking Customer Care Specialist

**Location:** Athens, Greece

**Salary:** €1,050 gross/month × 14 salaries per year

Are you passionate about customer service and helping people? Do you have excellent English communication skills and a customer-first mindset? Join our team in Athens as an **English-Speaking Customer Care Specialist** and deliver outstanding customer experiences while representing a well-known international brand.

About the Role

As a Customer Care Specialist, you will be responsible for providing professional, friendly, and efficient support to customers across multiple communication channels, including phone, chat, and email. You will help customers navigate their purchasing journey, resolve product-related questions, and ensure every interaction meets the highest standards of customer satisfaction.

Key Responsibilities

- Provide high-quality customer support via phone, chat, email, and other communication channels.

- Handle customer inquiries related to products, orders, payments, and inventory.

- Track and follow up on customer cases to ensure timely and effective resolution.

- Identify customer needs and deliver accurate, clear, and helpful solutions.

- Escalate complex or unresolved issues to the appropriate second-level support team.

- Maintain high customer satisfaction and represent the brand professionally.

- Navigate internal systems and documentation to provide reliable information.

- Adapt to changing processes and contribute to continuous service improvement.

Requirements

- Fluent in English, both written and spoken (C1/C2 level).

- 1–2 years of experience in customer service, customer support, or technical support; fashion or e-commerce experience is an advantage.

- Excellent verbal and written communication skills.

- Strong problem-solving, critical-thinking, and organizational abilities.

- Customer-focused attitude with empathy and a passion for helping others.

- Good computer skills and familiarity with internet-based tools and Microsoft Office.

- Ability to work independently and collaboratively within a team.

- Flexibility to work rotating shifts, including weekends and public holidays when required.

- Willingness to participate in a background screening process.

- Adaptability and openness to feedback, coaching, and continuous learning.

Salary and Benefits

- **Monthly salary:** €1,050 gross, paid 14 times per year.

- **Transportation allowance:** €65 gross per month.

- **Meal allowance:** €85 net per month.

- **Private health and life insurance** with Generali.

- **Birthday leave:** One additional paid day off after completing your first year with the company.

- A dynamic, international working environment with opportunities to develop your customer service skills.

Working Hours

The role involves rotating shifts, which may include weekends and public holidays depending on business needs. Any changes to working hours will be communicated in advance to support a healthy work-life balance.

Ready to Join?

If you are an enthusiastic, customer-oriented professional with excellent English skills and a passion for delivering exceptional service, we would love to hear from you!

Job Type: Permanent

Language:

English (Required)

Work Location: In person

- 1–2 years of experience in customer service, customer support, or technical support; fashion or e-commerce experience is an advantage.