Dutch-speaking customer support to Greece

The Client

Our partner is the industry leader in Customer Care Services. They were recognized as the “Best Multi-Lingual Contact Center in Europe, 2017” and awarded “Great Place to Work, 2017” in Greece.

With a rapidly expanding international team of 6,300 committed employees, they deliver exceptional first-line customer service and technical support in 36 languages for top companies. The team is made up of over 91 nationalities, creating a vibrant, multicultural work environment in Greece.

Join their team and experience life in one of the sunniest Mediterranean countries! Greece offers a unique blend of global cultures in one place. Become a Dutch-Speaking Advisor and enjoy Greece’s stunning nature, rich history, and famous cuisine while working in a modern, enjoyable setting.

Your Responsibilities

• Record all inbound and outbound communications, as well as updates to customer records.
• Provide technical troubleshooting assistance to customers.
• Escalate relevant issues to the appropriate department.
• Help fulfill customer orders, including providing information, tracking orders, handling cancellations, managing returns, and assisting with payment inquiries.
• Track and resolve cases efficiently and promptly.
• Build and maintain strong, professional relationships with customers, demonstrating empathy at all times.
• Engage in up-selling and cross-selling when appropriate.

The Ideal Candidate

• Native-level Dutch (C2) and fluent in English (C1)
• Prior experience in Customer Support
• Willingness to work in Athens, Greece
• EU Passport holder
• Positive, can-do attitude

The Offer

• Competitive monthly salary plus a performance-based bonus
• Comprehensive relocation support, including flight ticket, two weeks' accommodation, and assistance with various other needs
• Additional compensation for night shifts, overtime, Greek public holidays, and Sundays
• Ongoing paid training with access to the latest technologies
• Coverage for both private and public health insurance
• On-site doctor available
• On-site canteen
• Casual dress code
• Employee Relations team to support new hires in adapting to Greek culture and lifestyle
• Enjoyable team activities both within and outside the company
• A wide range of employee benefits and discounts
• Fully remote position