DESCRIPTION
About the Company:
Our client has a new project, for a leading international company providing subscription-based digital services to millions of users worldwide. Their new Lisbon hub focuses on customer experience, retention, and growth, ensuring users get the most value from their services.
Responsibilities
-Contact former customers via phone and email in Dutch to re-engage and win back their business.
-Understand customer needs and reasons for cancellation, offering tailored solutions and promotions.
-Present the value of the subscription service and highlight new features, benefits, or updates.
-Handle objections professionally and negotiate win-back offers where applicable.
-Maintain accurate records of interactions in the CRM system.
-Work towards individual and team targets related to retention and reactivation.
-Collaborate with internal teams to improve customer experience and retention strategies.
-Ensure a positive and professional customer experience in every interaction.
Requirements
-Native-level Dutch (C2) and good English skills
-Previous experience in sales, retention, or customer service is a plus
-Strong communication and persuasion skills
-Ability to handle objections and close conversations effectively
-Results-driven with a target-oriented mindset
-Resilient, positive, and motivated personality
-Must have an EU passport or valid residence permit
Offer
-Competitive salary + performance bonuses
-Full relocation package
-Long-term accommodation option
-Private health insurance
-Modern offices in Lisbon
-Career development and internal mobility opportunities
-Dynamic, international work environment
-Incentives, events, and team activities
SKILLS
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