Relocation package

Included

Company

Multilingual Jobs Worldwide

Employment type

Full time

Experience

Entry level

DESCRIPTION

Are you fluent in German and English, with strong problem-solving skills and a passion for delivering excellent customer service? This is your chance to join our client’s newly established office in Riga and be part of an exciting project with a well-known Swedish fintech company.

About the Company

Our client is a global leader in customer experience and digital transformation, working with Fortune 500 companies across 90+ countries. With a strong focus on innovation and customer-centric solutions, they have been recognized among India’s Top 50 Best Companies to Work For.

Key Responsibilities

Handle incoming calls, emails, and chats, providing effective resolutions to customer inquiries
Accurately log and update case details in the client’s system
Ensure all cases are handled within the defined timeframes, meeting performance targets
Escalate priority issues as per client guidelines
Collaborate with internal teams and ensure smooth communication between departments
Maintain a high level of customer satisfaction and meet quality standards

REQUIREMENTS

Near-native proficiency in German (C1) and strong English communication skills (B1+)
Ability to understand documentation and accurately log cases in client systems
Previous experience in customer service is beneficial but not required
Strong computer skills with the ability to navigate multiple systems efficiently
Positive and solution-oriented mindset, with the ability to work both independently and within a team
Willingness to work in shifts according to project needs
For written support roles: excellent written communication in German and a typing speed of at least 50 words per minute
Clear background check with no criminal record, defaults, or unfavorable credit history
Minimum age of 18 years

OFFER

Competitive salary package
Permanent contract with long-term career opportunities
Full relocation support, including flights and accommodation for the first four weeks
Private health insurance, including dental care and coverage for spouse and children
Career progression opportunities, with the potential to advance to managerial roles within 12 months
Engaging work environment with team activities and development programs