DESCRIPTION
What you can expect
As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.
What you'll do
- Registration and Sign in Guide user’s trough account setup and login issues;
- Streaming Troubleshoot streaming quality, buffering or content playback problems;
- App & Device support Provide assistance on compatibility, installation and device settings;
- Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues;
- Pause and Cancellation Assist with subscription pauses or cancellations;
- Feedback Collect and communicate user feedback for platform improvements.
REQUIREMENTS
What you'll need
- Native Danish speaker;
- Fluency in English (B2 level mandatory);
- High school diploma required;
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information;
- Interest in Movies, Series, and Sports;
- Experience in Customer Service (preferred).
OFFER
Benefits
- Work location: Lisbon – one of the best and sunniest places to live in Europe;
- Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
- One flight per year to your home country (within Europe);
- Health insurance from day one in the company;
- Ongoing certification and training opportunities;
- Refer a Friend Program with attractive incentives;
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, workshops and much more.
