Customer Service Agent - Social Media (m,w,d): German

Start: asap next start 20th February or 20th March

German Market: Working Hours (Winter Time): Monday to Sunday in rotative shifts: 07h00 – 21h00 ; 2 days off ; Working Hours (Summer Time): Monday to Sunday in rotative shifts: 08h00 – 22h00 ; 2 days off

Tasks:

As Customer Service Agent (m/f/d) you will support small, medium businesses with finding the best solution for your online advertising customer.

• You will take over as customer service agent for a social media platform.
• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries
• You are putting together solutions to support and expand your customer's self-serve advertising customer base
• You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products