Customer service agent German (m,f ) : chats and emails

Start: 15.04.2024

Customer service specialist with German (chats and emails)

Tasks:

• Dealing with German-speaking customers via chat and e-mail 
• Provision of information regarding order and delivery status 
• Dealing with customer problems and complaints 
• Provision of high-quality customer service 
• Liaising with other company departments to resolve customer problems 
• Reviewing reported problems within agreed lead times and quality standards • Maintaining professionalism and a positive approach when dealing with customers 

Profile:

• Knowledge of German at a strong B2 or C1 level 
• English at a communicative level for internal communication and operation of systems 
• Excellent interpersonal and multi-tasking skills 
• Experience in telephone customer service or similar work experience. 
• Excellent computer and MS Office skills