Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Working Team Leader in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Working Team Leader on our team, you will:

- Log call details onto call management systems and provide response and resolution within SLA.

- Maintain service and product knowledge and expertise associated with applications specific to individual customers.

- Handle customer and potential customer inquiries and issues with a genuine

passion for helping, going above and beyond to provide solutions.

- Offer in-depth knowledge of our cycling insurance products and help customers find the perfect fit.

- Guide customers through the claims process, ensuring a seamless and efficient experience.

- Monitor and report on customer service performance, and any recurring issues that require attention so we can continue to provide exceptional customer service.

- Identify and feedback on potential functions that will improve customer service, throughout a customer's lifetime.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are bilingual or proficient in English and German!

- Have experience in a Customer Service environment

- Have exceptionally polite manner - you’ll be speaking to people all day from a variety of backgrounds so you need to be articulate, clear and patient.

- Are highly IT literate - you’ll be working with a range of internal and external software packages we use for our communications

- Have customer care skills – ability to listen to and understand the customers’ need

- Have leadership skills

- Have working knowledge of CRMs and Tech Support applications

- Have experience working with CS teams in the insurance sector is a plus

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

- Full-time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18.00

- Competitive salary package

- Great office location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1570070