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Lisbon, Portugal
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GermanMother tongue
Easy apply
Relocation package
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Reservation Support Specialist with German
Lisbon,
Portugal
Astrea Recruitment
Mandatory
English
Intermediate
German
Advanced
Be one of the first to apply
Relocation package
Included
Company
Astrea Recruitment
Employment type
Full time
Salary
From 2,000 to 2,800 € gross / year
Experience
Entry level
DESCRIPTION
Reservation Support Specialist with German and English (Day Shifts) – Lisbon, Portugal
Salary: €2000 - €2800 Gross
Location: Lisbon, Portugal
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! ???? With offices in Bulgaria and Serbia, we connect top talent with top international companies. If you're looking for a place to grow and thrive, this is your chance!
We’re hiring a Reservation Support Specialist for a leading technology provider specializing in customer experience solutions. If you speak German and English and enjoy problem-solving, keep reading!
Your Role:
Assist customers via phone, chat, and messaging with professionalism and empathy
Handle urgent & complex cases, including safety concerns, with a trauma-informed approach
Apply company policies to support customer needs while keeping data secure & confidential
Identify and report product & process issues, providing valuable feedback for improvements
Take ownership of user issues, ensuring quick resolutions or proper escalations
What We’re Looking For:
Fluency in German & English – strong written and verbal skills
Ability to stay calm and manage sensitive situations with professionalism
Detail-oriented, with a problem-solving mindset
Experience in customer service or crisis management is a plus!
Ability to work independently and in a team in a fast-paced environment
What’s in It for You?
Full-time position (40h/week), with shifts between 09:00 – 19:00 (Monday – Sunday)