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175 job offers found
Order Entry jobs abroad
175 job offers found
Swiss Trilingual Customer Care Professional- Remote
Remote
Mandatory
Optional
Mother tongue
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DESCRIPTION
About Us
Think Global, Expect Amazing!
TalentWorldGroup is a revolutionary multilingual contact center. We are a people-first company on a mission to reinvent professional home-based work and build the workplace of the future!
Position Overview:
We are seeking two highly skilled, trilingual customer care professionals fluent in either Swiss French, Swiss Italian, or Swiss German and have a conversational level of the other two languages, to join our remote team on a part-time basis. This is a fully remote, in Europe, work-from-home position supporting a premium client in the medical and pharmaceutical industry.
Your role is critical in ensuring that pharmaceutical packaging processes meet the highest standards of quality and compliance while providing exceptional customer service.
Key Responsibilities:
- Act as the first point of contact for customer inquiries regarding orders, product and service complaints, adverse events, and general concerns.
- Handle order entry for home patients and clinics.
- Document all inquiries thoroughly and accurately, following company procedures.
- Investigate and resolve shipment, return, credit, and order issues independently.
- Escalate complex cases as needed.
- Expedite customer orders and process credits/returns when required.
- Onboard and set up new patients, maintaining accurate records.
- Collaborate with cross-functional teams and clinics to ensure seamless service.
- Maintain patient prescriptions/records and attend customer care meetings and training.
- Adhere to company procedures related to complaint management and compliance.
REQUIREMENTS
Education & Experience:
• Required: High school diploma.
• Preferred: Bachelor's degree in life sciences, health sciences, or a related field.
• Minimum 2 years of experience in customer service (required).
• Preferred: 5 years of experience, preferably in the pharmaceutical or healthcare industry, with knowledge of supply chain processes.
Skills & Qualifications:
• Native-Level fluency in either Swiss French, Swiss Italian or Swiss German with conversational level of capability in the other two languages and Professional-level English proficiency.
• Professional-level English proficiency.
• Strong verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment.
• Analytical and problem-solving mindset.
• Strong organizational and interpersonal skills.
• Confidence in leading conversations and asking the right questions.
• Experience interacting with healthcare professionals, including nurses and doctors.
• Multitasking ability with a focus on achieving targets and metrics.
Training & Work Schedule:
• Paid training program.
• Work hours: Monday to Friday, 9 AM - 5 PM CEST. One shift of part-time hours between 9 AM - 1 PM or 2 PM - 5 PM.
• Position to start training mid-April.
Technical Requirements:
• Internet: Broadband connection with Ethernet LAN.
• Hardware:
• Processor: 1.8GHz+ (64-bit preferred).
• RAM: 8GB+
• Storage: 10GB+ free space.
• Screen resolution: 1920x1080 preferred.
• Wired USB headset.
• Operating System: Windows 11+ or macOS 13+.
OFFER
Benefits:
• Work from home, enjoying flexibility and convenience.
• Project-based opportunities with long-term potential.
• Career growth in an international environment.
• Access to learning & development programs.
• Gamification incentives for additional benefits and rewards.
If you are a dedicated customer care professional with experience in pharmaceutical services and want to be part of a dynamic remote team, we encourage you to apply.
We look forward to welcoming you on board!
SKILLS
Customer Relationship Management
Customer Care
Handling Customer Orders
Logistics
Pharmacy And Pharmaceutical Sciences
Pharmaceuticals
Call-Centre
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