Location: Sliema, Malta

Role: Danish Customer Service Advisor

Salary: 25-27K Euros gross p/a

Relocation package: 200 euro flight reimbursement plus 2 weeks accommodation on arrival

The Company

Our clients mission is to be at the forefront of entertainment across all verticals of their business. They constantly strive to improve, optimise and re-innovate everything they do to maintain their position as one of the leading Gaming Operators in the iGaming industry.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers of our iGaming client. You will answer their queries and solve their issues via online chat and email. You will ensure you have a good understanding of your client's needs and you are responsible for taking ownership of their issues. Ultimately you will make sure that their concerns are solved in a smoothly and promptly manner.

Other tasks and responsibilities are:

• Representing the company in customer interactions via chat and email, prioritising exceptional service to foster customer retention and a fulfilling iGaming experience.
• Communicating courteously and respectfully
• Cultivating relationships with new and existing customers
• Identifying improvement areas and providing feedback to enhance our platform from the customer's viewpoint.
• Ensuring uninterrupted service by addressing customer inquiries, explaining Terms and Conditions, guiding on game usage, aiding in marketing campaigns, and following company protocols for logging tasks.
• Supporting Payment & Fraud specialists in maintaining company security and deterring fraudulent activities.
• Advising players on responsible gaming tools and taking proactive measures based on gaming patterns.
• Escalating and monitoring customer cases and assisting with translations as required.

• Fluent in Danish and English
• Previous experience in assisting customers via email, phone and/or chat
• Be able to type fast!
• Exceptional time management and organisational skills.
• Excellent attention to detail.

Benefits/Offers/Relocation Packages

• A full reward package of Health, Travel and Dental insurance. 
• Yearly bonuses 
• Lots of events
• Balanced way of working (1 day minimum from the office and up to 4 days a week from home).
• Relocation package (200 towards flight + 14 nights in hotel/apartment)
• 400 Euro Balance & Well-being allowance per year: Can be used on gym/fitness memberships, fitness clothing /equipment, consultations with a dietitian/nutritionist, massages or items for your home office.
• Free access to the Unmind app: A tool to help measure, understand and improve mental well-being.
• Office perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, Friday after work events (non-alcoholic beverages also offered).
• Volunteer Time Off Programme: 20 days leave to volunteer at an organization online, locally, or abroad.

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.