As a key member of our customer support team, you’ll assist users with troubleshooting, educate them on platform features, and ensure they receive the best possible service. Bring your enthusiasm for digital marketing, web design, and tech, and help shape the future of web solutions in a fast-paced, rewarding environment.

Your responsibilities as Customer Service for Website Soluctions will be:

Deliver outstanding customer service through chat, email, and phone support.

Assist users in troubleshooting issues with the client platform, offering effective solutions and guidance.

Help users understand the platform's features to maximize the potential of their websites.

Collaborate with product and development teams to resolve technical challenges.

Stay informed about new client features and updates to ensure accurate support.

Gather and communicate user feedback to enhance the overall user experience.

What you need to succeed in this role:

Language skills: German proficiency C2 level and B2 English level

Experience or knowledge in digital marketing and/or web design, and a strong enthusiasm for the field.

Tech-affin, with the ability to quickly adapt to new software and tools.

At least 1 year of experience in customer service with a strong customer-centric focus.

Excellent verbal and written communication skills.

Strong problem-solving abilities and patience when assisting users.

Experience with website builders or content management systems is a plus.

Ability to work independently

What’s in it for you?

12 months contract

Working Hours: Sunday to Friday – 05:00 to 20:00 (Rotative shifts)

Days Off - Saturday and 1 rotational day

Competative salary + meal allowances

Health insurance from day one

Flight reimbursment after 6 months

Relocation help for international candidates: accomondation (-280€ GROSS withdraw from payslip)

Your Future Company:

2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their X hub.

Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job.

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