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Dutch-speaking Team Manager to Rabat, Morocco
Rabat,
Morocco
Mandatory
DESCRIPTION
Job Title: Dutch-speaking Team Manager
Location: On-site in Rabat, Morocco
Job Type: Long-term Open Contract (CDI)
Salary: 15,000 - 16,000 MAD per month
(Accommodation provided for the first two months, along with other benefits.)
Job Overview:
We are seeking an experienced Dutch Team Manager to join our team in Rabat. The successful candidate will be responsible for leading a team, ensuring key performance indicators (KPIs) are met, and maintaining high service quality standards. This role involves managing daily operations, coaching team members, handling escalations, and driving customer satisfaction.
Key Responsibilities:
- Team Leadership: Oversee and support a team, ensuring performance goals are met.
- Customer Assistance: Guide customers in navigating online platforms, reporting lost/stolen cards, and retrieving lost PIN codes.
- Performance Management: Monitor and improve team productivity, conduct performance reviews, and implement strategies for efficiency.
- Coaching & Development: Provide training, feedback, and support to enhance team capabilities.
- Operational Oversight: Manage schedules, ensure smooth daily operations, and address escalated issues.
REQUIREMENTS
Requirements:
- Fluency in Dutch (both spoken and written) is mandatory.
- Minimum of 2 years of experience in a leadership role, preferably in a customer-focused environment.
- Diploma required for foreign candidates (no specific work experience needed in customer support).
- Strong problem-solving skills and ability to work under pressure.
OFFER
Benefits:
- Retirement pension contribution (CNSS)
- Health care insurance (85% medical fee reimbursement)
- Competitive salary (calculated based on 191 hours per month, 44 hours per week)
- Paid training (4 weeks) (Training hours paid based on fixed calculation)
- Flight ticket reimbursement (up to €300 after six months of continuous service)
- Advance of 5,000 MAD (after 3 weeks of training, deducted over five months at 1,000 MAD/month)
- Transportation facility available (for early morning and late-night shifts in Rabat, Sale, and Temara zones, after training period)
Hiring Process:
Recruitment Date: 24/03/2025
Contract Signed During Training Week (Social benefits provided from the first month)
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 5000 people find their dream job with our 400+ partners in over 40 countries.
SKILLS
Team Leader
Management
Call Center
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