DESCRIPTION
- Support users via email in Swedish — clearly and efficiently.
- Stay sharp through regular training on publication rules, market trends and moderation best practices.
- Collaborate with your team and flag trends, common user issues and rule improvement opportunities.
- Manage complaints and disputes between buyers and sellers in line with platform policies.
- Facilitate returns, price adjustments and claims for damaged or lost packages.
- Process payments and refunds accurately, resolving discrepancies promptly.
- Liaise with external partners to ensure smooth transaction processes.
- Monitor and respond to fraud or policy violations, taking swift action when needed.
REQUIREMENTS
- Fluent Swedish and good English — written and spoken.
- Sharp decision-making in a fast-moving environment.
- Reliability people can count on — it's a core value here.
- Exceptional attention to detail, every time.
- A genuine drive to help people and keep them safe online.
- Interest in e-commerce, marketplaces or digital platforms is a plus.
OFFER
- Hybrid work (home + Qormi office).
- Additional vacation days.
- Team performance bonus + WFH allowance
- Corporate gym, shops and taxi discounts.
- Private Health Insurance + eye care, and well-being professional support.
- Refer-a-friend bonus scheme.
- Comprehensive training and constant feedback.
- Career growth in management or a specialist field.
- Fun events & international team culture.
SKILLS
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