DESCRIPTION
About Us
Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of excellence. As pioneers in automation and innovative solutions, we deliver outstanding service to clients worldwide.
With operations in 60 countries and a strong presence in Bulgaria since 2008, our team of 2,000+ professionals supports customers in 17 languages from Sofia, Varna, Burgas, and home offices.
We also support candidates relocating to Varna from other cities or countries.
Your Next Career Opportunity
As a Customer Support Specialist with German and English, you will play a key role in assisting customers via chat and email. You will be the first point of contact, providing friendly, empathetic, and professional support.
This is a non-voice project, with communication only with chat and email.
REQUIREMENTS
What You’ll Do
- Handle customer inquiries mainly via chat and email
- Accurately document all interactions in the CRM system
- Follow communication guidelines and internal processes
- Escalate complex or sensitive cases while keeping customers informed
- Work efficiently across multiple systems
Your Profile
- German at native level (C1–C2) and English at least B2
- Strong written communication skills
- Good computer literacy and technical understanding
- Detail-oriented, reliable, and well-organized
- Previous customer service experience is an advantage
OFFER
What We Offer
€1,000 international relocation bonus
- Working hours: Monday to Friday
- Attractive salary and long-term job security (permanent contract)
- Onsite work in our Varna Office, Bulgaria
- 21 days of paid annual leave
- Additional health and life insurance
- Meal vouchers
- Employee recognition programs
- Paid training and continuous learning opportunities
- Clear career growth paths and internal promotions
- Modern and comfortable work environment
- Relocation Package
- 21 days of covered accommodation upon arrival
- Full support during your relocation process
Bonuses
- €500 signing bonus (paid with your first salary)
SKILLS
Chat Support
Relocation Support
German
Analitical Skills
Client Servicing Skills
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
