DESCRIPTION
Come and work with us.
We are looking for a German Quality Specialist to join our team.
As a Quality Specialist in this project, your daily responsibilities will include:
- Supports Quality scaled quality audits that reviews interactions across all lines of businesses across modalities ( InApp, Chat, Phone). This will be an audit the auditor program that will focus on audited interactions from the client's CoE’s.
- Reviews previously adjudicated documents to assess if the reviewer / agent followed business and compliance requirements for the client.
- Leads and facilitates alignment sessions with the BPOs.
- Perform root cause analysis on quality issues and provide constructive feedback to the client.
- Analyzes Quality trend and provides recommendations for the program supported.
- Takes personal responsibility to understand and comply with all company and client security requirements and policies.
- Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
To succeed in the role, you will need to have:
- Native or proficient German - mandatory
- Professional-level proficiency in English (minimum B2 English language capabilities)
- Knowledge of additional languages is a strong plus
- Strong verbal and written communication skills
- Good working knowledge of computer i.e. MS-Office
- Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
- Good Interpersonal & people management skills with good problem solving approach
- Ability to exercise managerial judgment and perform as a mentor
- Ability to multi task multiple activities by effective delegation and monitoring
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Porto, Portugal
- Availability to work Monday to Friday from 9h to 18h
- Availability to work 100% from our site in Porto
Education and experience.
- Minimum – 12 months of QA experience
- Should be at least one certified/finalized professional education
- Good performance and behaviors in your current role
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
SKILLS
German
Problem-Solving And Interpersonal Abilities
Management And Analytical Skills
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