DESCRIPTION
About the Role
Are you a native German speaker with strong English skills looking for a new adventure in a beautiful seaside city?
Our client, a global leader in customer experience and digital solutions, is expanding their team in Varna, Bulgaria — a vibrant coastal city known for its beaches, sunny weather, and excellent quality of life.
Varna offers a significantly lower cost of living than Sofia, making it an ideal destination for anyone who wants an affordable, relaxed lifestyle while still enjoying all the benefits of a modern European city.
As a Customer Support Specialist, you will act as the first point of contact for customers, assisting them mainly through chat and email (with minimal voice calls).
What You Will Do
- Respond to customer inquiries via chat and email (minimal voice calls)
- Document all interactions accurately in the CRM system
- Follow company communication guidelines and procedures
- Escalate complex cases when necessary while keeping the customer informed
- Navigate multiple internal systems simultaneously
REQUIREMENTS
What You Bring
- Native level German (C2)
- Good English (B2)
- Strong written communication skills
- Good computer literacy and ability to multitask
- High attention to detail
- Previous customer support or customer-facing experience is a plus
- Willingness to work on-site in Varna
- Interest in sports or iGaming is an advantage
OFFER
What Our Client Offers
- Attractive salary with performance bonus
- Full relocation package to Varna
- Permanent, stable employment
- Work entirely from the Varna office
- 21 days of paid annual leave
- Additional health and life insurance
- Meal and gift vouchers
- Transportation allowance
- Employee recognition programs
- Individual training & clear career progression
- A modern office with cozy relaxation areas
- The opportunity to live in Varna — a beautiful seaside city with great weather, beaches, and a much lower cost of living than Sofia
SKILLS
German Language
Effective Communication
Good Problem Solving
ARE YOU THE PERFECT CANDIDATE?
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