DESCRIPTION
Do you have a keen eye for detail, a passion for problem-solving, and the drive to excel in a client-focused environment? Become a Community Operations Analyst in beautiful Dublin.
In this role, you will support the integrity of a major global social networking platform by reviewing content, ensuring community standards are upheld, and contributing to a safe and positive online environment for all users.
About the company
Our client is a trusted outsourcing partner for leading global organizations. They are a diverse team of innovators and achievers, proud of their ability to consistently exceed goals. You will work on a project for a global social networking company that develops applications enabling people to connect, share ideas, photos, videos, and engage online across multiple devices.
What will you do?
- Assist the client’s community and resolve inquiries empathetically and accurately
- Stay knowledgeable about client products and community standards
- Review reported content within set turnaround times and quality metrics
- Enforce Terms of Use by monitoring reports of abuse
- Make balanced decisions and advocate for a positive user experience
- Investigate and resolve issues such as account support requests and abusive content reports
- Analyze data to identify ways to improve the overall user experience
- Identify workflow inefficiencies and propose solutions
- Use market-specific insights to develop scalable community support solutions
- Recognize trends and escalate issues outside policy to the global team
REQUIREMENTS
Candidate profile
- Native or near-native proficiency in Danish (C2/C1)
- Fluent in English (minimum B2/C1)
- Strong cultural understanding of the Danish market
- Office experience preferred but not mandatory
- Reliable, consistent, and hard-working
- Passionate about ensuring a positive and safe user experience
- Flexible and able to work in a fast-paced environment
- Ability to learn new information quickly
Essential competencies
- Strong interpersonal, verbal, and written communication skills
- High empathy and resilience
- Ability to work under pressure and adapt to challenges
- Good decision-making and problem-solving skills
- Effective time management and prioritization
- Ability to work well in a team
- Consistent achievement of KPIs
OFFER
- Full training and career development opportunities
- Private health insurance
- Pension contribution (after 12 months of service)
- Bike to Work Scheme
- Tax Saver Scheme
SKILLS
Good Eye For Detail
Problem-Solving And Interpersonal Abilities
Good Communication Skills - Written And Oral
ARE YOU THE PERFECT CANDIDATE?
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