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Job offers found for Finnish and 1 other languages
54 job offers found
Job offers found for Finnish and 1 other languages
54 job offers found
customer-service
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DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria and we will assist you with relocation.
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
Responsibilities:
- Provide best-in-class Customer Support to all customers via phone, email, and chat
- Troubleshoot a variety of customer issues and work with internal teams when needed, to assess and resolve
- Follow company procedures, processes, and best practices to effectively manage customer cases
- Aggressively work to resolve customer issues within SLA whilst maintaining a high level of customer satisfaction
- Report, profile, and when possible, diagnose new product issues
- Determine severity, frequency, and possible workarounds
REQUIREMENTS
Requirements:
- 1 or more years working directly with customers to resolve customer / technical issues
- Fluency in Swedish
- Excellent English language skills
- Comfortable troubleshooting problems with customers over the phone and via email
- Excellent communication and collaboration skills
- Able to work independently and multi-task effectively in a fast-paced environment
- Familiarity with support-ticketing systems
- Experience serving enterprise-level customers is a plus
OFFER
We offer:
- Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about our employees' well–being, invest in their future growth, and encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
SKILLS
Swedish
English
Relocation
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