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English, Finnish speaking jobs
559 job offers found
team-leader
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DESCRIPTION
Do you want to take your leadership career to the next level in an international environment? Our client is looking for a Finnish-speaking Team Leader to join their office in Warsaw, Poland!
Join our client’s dynamic team, guiding and developing a group of customer service associates to achieve top performance and deliver exceptional customer experiences. Benefit from relocation support, comprehensive training, and a multicultural work environment where growth and collaboration are valued.
About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
- Supervise and manage a team of call center associates, ensuring adherence to policies and performance goals
- Coach team members regularly to achieve performance metrics
- Identify performance issues and implement action plans for improvement
- Ensure service delivery meets contractual KPIs and financial targets
- Handle escalated customer calls and provide subject matter expertise
- Conduct team meetings and organize team activities to promote engagement
- Stay updated on internal processes, policies, and procedures
- Promote company values through positive leadership and motivation
About Warsaw
Poland’s vibrant capital combines modern city life with rich history and culture. With affordable living costs, a welcoming international community, and plenty of entertainment options, Warsaw is the ideal destination for professionals seeking both career growth and quality of life.
REQUIREMENTS
- Proven experience as a Team Leader
- Experience in a BPO environment is an advantage
- Fluency in Finnish (C2) and English (B2 or higher)
- Strong leadership, coaching, and communication skills
- Ability to work effectively under pressure and meet deadlines
- Excellent organizational and problem-solving skills
- Willingness to work on a rotating schedule, Monday–Sunday, between 7:00 am and 8:30 pm, from the Warsaw office
OFFER
- Competitive salary and benefits
- Relocation support for candidates moving to Poland
- Comprehensive training programs
- Health and wellness benefits, including medical insurance with Luxmed
- Flexible work schedules
- Career growth opportunities within a global organization
- Inclusive and diverse work culture
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