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Customer service specialist with German (chats and emails)
Tasks:
Dealing with German-speaking customers via chat and e-mail
Provision of information regarding order and delivery status
Dealing with customer problems and complaints
Provision of high-quality customer service
Liaising with other company departments to resolve customer problems
Reviewing reported problems within agreed lead times and quality standards • Maintaining professionalism and a positive approach when dealing with customers
REQUIREMENTS
Profile:
Knowledge of German at a strong B2 or C1 level
English at a communicative level for internal communication and operation of systems
Excellent interpersonal and multi-tasking skills
Experience in telephone customer service or similar work experience.